Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you request a quote, sign up for service, or interact with our website, we may collect the following personal information:

• First and last name
• Service address (physical address)
• Email address
• Phone number
• Pet details (number of dogs, breeds, names)
• Yard information (size, gate access details)
• Billing and payment card information

1.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, localStorage, and analytics tools. This may include:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Clicks, scrolls, form interactions, and session recordings (via PostHog)
• Cookies and localStorage data used to remember your quote selections and improve your experience

1.3 Analytics and Session Recording

We use PostHog, a product analytics platform, to record and analyze user sessions on our website. This helps us understand how visitors interact with our site so we can improve the user experience. Session recordings may capture mouse movements, clicks, scrolls, and page content but are used solely for internal improvement purposes.

2. How We Use Your Information

We use collected information for the following purposes:

• To provide, schedule, and manage dog waste removal services
• To create and maintain your client profile in our CRM system
• To process payments and send invoices and receipts
• To send login magic-links for account access
• To communicate service updates, including on-the-way notifications and job completion confirmations
• To send promotional, marketing, or informational communications
• To improve our website, services, and user experience through analytics
• To generate and deliver personalized price quotes
• To create, optimize, and target digital advertising on platforms such as Google Ads, Facebook, Instagram, and other channels
• To build audience segments and lookalike audiences for advertising purposes

3. Client Profiles and Communications

When you provide your phone number and/or email address, this information is saved in our customer relationship management (CRM) system and used to create your account on our client portal at portal.staydoodyfree.com. Through the portal, you can view invoices, track completed jobs, and manage your account. Your information is used for the following purposes:

• Creating and managing your client profile
• Sending magic-link login emails for secure account access
• Sending text notifications when we are on our way to your yard
• Sending text or email confirmations when a job is complete
• Sending marketing and promotional messages about our services

4. Cookies, localStorage, and Tracking Technologies

Our website uses cookies and browser localStorage to store information such as your quote selections, address data, and site preferences. These technologies help us provide a faster, more personalized experience when you return to our site.

We also use third-party analytics and tracking tools, including PostHog, to understand website usage patterns, optimize our marketing efforts, and improve service delivery.

4.1 Tracking Pixels and Advertising Technologies

Our website may use tracking pixels (also known as web beacons or conversion tags) from third-party advertising platforms, including but not limited to Google Ads, Meta (Facebook and Instagram), and other digital advertising networks. These technologies allow us to:

• Measure the effectiveness of our advertising campaigns
• Deliver targeted and retargeted advertisements to visitors who have interacted with our website
• Build custom and lookalike audiences to reach potential customers with similar interests
• Track conversions such as quote submissions, signups, and other website actions

These third-party platforms may use the data collected through pixels and cookies in accordance with their own privacy policies. We encourage you to review the privacy policies of Google (policies.google.com) and Meta (facebook.com/privacy) for more information on how they handle data.

You can control cookies through your browser settings. Disabling cookies or clearing localStorage may affect your ability to use certain features of our website, such as the instant price calculator.

5. Sharing Information with Third Parties

We do not sell your personal information.

We may share information with trusted third-party service providers who assist us with:

• Payment processing
• Email and SMS communications
• Analytics and session recording (PostHog)
• Customer relationship management
• Website hosting and infrastructure

All third-party providers are required to handle your data in accordance with their own privacy policies and are prohibited from using your information for purposes other than those we have authorized.

We may also disclose your personal information if required by law, to protect our rights, or to ensure the safety of our users or the public.

6. SMS and Text Message Communications

By providing your phone number through our quote form or during signup, you agree to receive calls and text messages from Doody Free, including service updates, on-the-way notifications, job completion confirmations, and marketing or promotional messages.

You may opt out at any time by replying STOP to any text message. Message and data rates may apply. Message frequency varies.

7. Email Communications

We may contact you by email for service updates, billing notifications, promotional offers, and general communications. You may opt out of marketing emails at any time by clicking the unsubscribe link included in any email.

8. Data Storage and Security

Your data may be stored on servers provided by third-party hosting vendors with whom we have contracted. We use reasonable security measures, including encryption (SSL/TLS), to protect your personal information from unauthorized access, use, or disclosure.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Right to Deletion

You may request deletion of your personal information by contacting us at info@staydoodyfree.com. Upon receipt of a verifiable request, we will delete your personal information from our records and direct our service providers to do the same, except where retention is required to complete a transaction, detect fraud, comply with legal obligations, or for other lawful purposes.

10. Children's Privacy

Doody Free does not knowingly collect personally identifiable information from children under the age of thirteen (13). If you are under thirteen, you must ask your parent or guardian for permission to use this website.

11. Links to Third-Party Sites

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

12. Opt-Out and Unsubscribe

You may opt out of marketing and promotional communications at any time by:

• Replying STOP to any SMS/text message
• Clicking the unsubscribe link in any marketing email
• Contacting us at info@staydoodyfree.com

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated by email, text, or prominent notice on our website. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

14. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us: